Client services director
(change management)

Are you passionate about driving real change and great at making sure that the change sticks?



UK (remote working)




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Permanent | Full-time, part-time, flexible

We are Socitm Advisory - the management consulting business for the public sector.

Deployed across out local government customer programmes, you will play a critical role in ensuring the successful delivery of a range of transformative initiatives helping clients adapt to a significant change to their working practice and processes. As an experienced Change Manager, you will undertake the skills and processes it takes to make change happen and to make it last.

You will act as the bridge between the technical subject matter experts and the end-client and will therefore need to be an enthusiastic individual with exceptional stakeholder management skills. You will be a strong and clear communicator utilising traditional change management skills in high-pressure environments. You will be a proactive, organised and results-driven individual who uses their initiative to develop effective solutions to problems - always keeping the citizen at the front and centre of solutions. It is essential that you are an effective leader and educator with demonstrated experience in delivery projects under practical and logical methodology.


Key responsibilities

  • Provide support during the management of transitional arrangements, working closely with the programme team and the customer to deliver change without impacting BaU performance

  • Lead the design and delivery of internal change-related communications

  • Attend project, operational management, and strategic board meetings to report progress in a clear, concise and productive manner

  • Support the consultation process with affected stakeholders, documenting actions as necessary

  • Stakeholder management with key contacts throughout the organisation

  • Plan and monitor all aspects of business change with a clear link to the overall project plan

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To be successful in this role you will have:

  • Experience in the design and delivery of significant change management strategies - this will include communication and training plans with proven results, in order to deliver quick but lasting results to the business

  • Excellent communication and influencing skills allowing you to engage with stakeholders at all levels

  • History of work within local government or the wider public sector, either directly or through a management consultant (outstanding applicants outside of sector may be considered)

  • Any experience of working with ERP Cloud technology programmes or leading organisational design (OD) is highly desirable